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RAFI
MAOR
President and CEO of ECI Telecom
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UNITED
WORLD
Israel will celebrate this May its 60th anniversary. Today
the state is known for its entrepreneurship, innovation
and the large number of Hi-Tech companies. I would like
to start this interview by asking you what, in your opinion,
makes Israel the number one country in the world when
it comes to start-up companies?
Mr.
Rafi Maor
As
you probably know, when the Israeli economy began, Israel
was focused in establishing intensive labor industries
such as textile, agriculture etc., all at the low end
of the value chain. As the country's economy evolved
and became more sophisticated, the nation realized that
we do not have any natural resources aside from some
exceptions such as minerals and magnesium from the Dead
Sea. We also realized that based on our cost of labor
and growing GDP, we would not be able to compete effectively
with Low Cost Geography (LCG) countries such as India
or China in terms of intensive labor low-end goods and
the only advantage we have in our hands is our "local
brain power". I personally believe that this "DNA"
was formed as a result of our geopolitics situation
- we are a nation living under high stress with complex
homeland security challenges and no natural resources,
which required us to develop a very creative and very
assertive mode of operation.
The
first step was Israel's enormous government investment
in the high-tech defense sector and infrastructure,
for instance IAI and Elbit. Not surprisingly, if you
segment the top of the Israeli high- tech industry you
will see that most of the core management people and
engineers grew in those companies or in IDF-related
units (Israel Defense Forces). Initially, those industries
were not driven purely by economics, the only rationale
for their existence was the fact that we did not have
other sources for the required technologies that we
needed. People like me spent their time designing, testing
and producing these solutions for the IDF and the main
focus was execution not profit. Later, this deep know-how
pool was converted to export these technologies and
spin them into civilian applications. People understood
that we have an asset in hand and began to develop it.
The launch of the Venture Capital world in Israel accelerated
the process which actually created a "second Silicon
Valley" in Israel. We internalized the fact that
we have a unique set of competitive skills in this area
and we suddenly had the required financial resources
available: the "high-tech boom" had begun
in Israel. The IDF "produced" many people
with great technical background, innovation and creativity.
Once combined with this financial backing, we turned
into a "start-up & technology world leader",
second only to California's Silicon Valley in terms
of number of start-ups per capita.
We,
Israelis, are very good at entrepreneurship, innovation
and ideas, as well as initial execution (i.e low-scale
operation) When it comes to scalability and real global
operations, we are still developing our skills and required
culture although we do have great success stories here,
such as Teva generic pharmaceuticals business and others.
ECI has certainly been successful as well, as we effectively
compete and win business in the global multi-billion
dollar Telecom sector. ECI differentiates itself in
this highly competitive and rapidly commoditizing market
based on the traditional characteristics we defined
above for Israel as a nation - through innovation, technology
efficiency & extreme customer focus and loyalty.
We
are equipped and focused on being a global company,
which is well demonstrated by our structure worldwide
and distribution of revenues. Though ECI went private
in 2007, at that time our revenues were on an approximate
$700M run rate, most of which coming from outside of
Israel. We successfully leverage the culture and "DNA"
of Israel to compete and succeed in the global market.
ECI operates today as a true global company. In my view,
a good intuitive definition (rather than business school
definition) for a global company would be a company
which operates all over the globe in which color, religion
and gender are transparent. The only thing that matters
is talent. This outlook stands at the base of our future
expansion plans.
UNITED
WORLD
Founded in 1961, ECI has grown from a small technology
company into an experienced global provider of networking
infrastructure equipment to the world's largest carriers.
Mr. Maor, could you please provide us with a global
overview on how you established yourself as a market
leader, through your series of aggressive acquisitions?
Mr.
Rafi Maor
I
believe that ECI established its leadership position
in the growing telecommunication global market by leveraging
innovation with a focused approach and excellence in
execution. We understood very early that we need to
complement our basic approach with selective mergers
& acquisitions (M&A's) activities and direct
international presence. In the modern world, one of
the most efficient ways to grow is through M&A's,
which always present a challenge and can be a big risk,
especially for companies that are not capable to manage
effectively the Post Merger Integration (PMI) phase.
Most M&A's do not succeed because they fail in this
phase. We will certainly continue to grow through Mergers
and Acquisitions but we must be selective. Mergers and
Acquisitions can bring additional products or technologies
or markets, each has its own advantages and relates
to specific company goals. Today, the company focuses
on two areas, which belong to two sectors. We were betting
on the cellular market and on broadband access, and
both turned out excellent. We combined these two bets
by focusing on emerging countries. We realized that
emerging countries are below the big companies' radar
screens and we have been very successful there. For
instance, in India we own 37% of the transport market.
We are the leaders over there. The reason for this is
that we started in India many years ago, before anyone
else had a serious presence. We did the same in the
former Soviet Union and we are very dominant in that
market as well. Today in India, cellular companies are
adding an average of six to seven million new mobile
subscribers per month. We are working with Bharti Airtel,
a company that holds approximately 40% of the Indian
cellular market. Our strategy was to grow with them
- we partner with our customers and, in India, this
was particularly successful as our customers experienced
significant growth. Customer focus is key in emerging
markets, and we have excelled here.
UNITED
WORLD
What are your thoughts on future acquisitions for the
company, and how are you working to look for new acquisition
possibilities to make the company even more successful?
Mr.
Rafi Maor
The company is certainly successful today; we have a
good mix of business between mature markets and emerging
territories where we are enjoying most of our growth.
We have approximately 50% market share in the France
Telecom broadband market and approximately 35-40% in
Deutsche Telekom (T-Com) broadband market. We are active
with British Telecom and Vodafone as well. In North
America, we have a growing business with the independent
operating companies (IOCs) and the MSO (cable) markets,
with more than 35% quarter-over-quarter growth in the
most recent quarters. ECI's success is driven by the
fact that we are a recognized leader in the technology
sector despite our smaller Research & Development
resources, compared to that of our competitors. The
main driver behind our success is a combination of our
focus and our constant initiatives on what to do and
not to do. We are extremely focused and are always striving
to find new areas where we can add value and create
innovation. If you review our history, you will find
that we were first to market with many of our solutions.
Having
said that, we refer to M&As as a very effective
mean to extend our market reach and product offering
and we will certainly continue to grow through organic
and non-organic (M&A) business activities. This
will include market share acquisitions as well as complementing
technology acquisitions. As an example, the acquisition
of Laurel Networks in June 2005 falls into the second
category. It enabled us to accelerate our time to market
with our next generation transport solutions, which
are being launched across our markets as we talk.
UNITED
WORLD
From tier-one national carriers to small enterprises,
ECI's equipment serves as the platform for key applications
including Business Services, Voice, Video and Wireless
Backhaul. How are you marketing and communicating your
solutions and your technology as the number one solution?
Mr.
Rafi Maor
The
answer is simple: innovation, efficiency and customer
focus. We cannot compete against the giants in the telecom
sector based on size, but we can - and have - done so
through highly innovative products, platforms that are
efficient and provide cost-effective solutions to our
customers' problems, and finally the highest level of
customer focus, bordering on reverence. Our customers
are our partners, and their success is our success.
We
recently announced a business framework that really
demonstrates this strategic thinking. ECI 1Net defines
ECI's total focus on optimal transition to Next-Generation
Networks, through the unique combination of innovative
and flexible network equipment, fully integrated solutions
and all-around services.
We
focus on the areas in which we excel and that make us
unique. That is what gives us an advantage over our
competitors combined with the fact that we provide something
that our competitors cannot - that's the agility to
address our customers' needs in a very hands-on, high
touch manner.
This
innovation, flexibility and our capability to listen,
and quickly react, to our customers is something that
our customers value. Networks are getting increasingly
complex, "cookie cutter" solutions do not
meet all needs any longer. I spend at least one day
in each of my main territories every quarter - North/South
America, Europe, India/APAC and the former Soviet Union.
I do a quarterly review in every area and I get a direct
sense of what are the main developments, requirements
and threats directly from the people who sense and experience
it in the field. A day or two later, I am able to address
it with the company's top management and agree on the
necessary actions. For a large company, it takes much
longer to do something similar and therefore we can
react much faster.
UNITED WORLD
On September 28, 2007, ECI was acquired by Swarth Group,
and certain funds that have appointed Ashmore Investment
Management Limited as their investment manager, in a
transaction valued at approximately $1.24 billion. Following
the acquisition, ECI's ordinary shares were de-listed
from the NASDAQ Stock Exchange and it is now a privately
held company. May you please comment on this new ownership,
and how it will make you even more competitive for the
future?
Mr.
Rafi Maor
In
September, we de-listed from NASDAQ, as we were acquired
by two groups. The Ashmore Group is a 30 billion-dollar
London-based hedge fund. The Swarth Group is a private
investment company focused on the telecom and IT markets,
with major global holdings. One of these holdings is
GVT, an emerging carrier in Brazil, which has become
the most successful emerging broadband carrier worldwide.
The Swarth Group is controlled by CEO and Chairman Shaul
Shani, who has been involved in telecom and technologies
ventures for many years. Swarth's CFO is Ady Marom,
who has a rich experience from a financing and investment
background.
As
a private company, we can make long-term strategic decisions
with greater ease because we do not have pressure from
shareholders. A fitting example is our recent manufacturing
outsourcing agreement, when we were able to make such
decision quickly and efficiently.
UNITED
WORLD
May you please tell us about your ECI Channel Partner
Program partners and distribution network in the international
market?
Mr.
Rafi Maor
When
you look at a company like ours, one of the most important
factors is the front end, i.e. sales, marketing and
support - those functions that directly touch the customer.
The most efficient, and rapidly scalable way to expand
our front end organization would be through a combination
of direct sales and channels, through which the company
increases our "feet on the street," and market
reach, especially in the key verticals we are expanding
into, such as the utitlies market. ECI manages and works
with a channel network that ranges from smaller, local
agents all the way up to large, multi-national global
companies. Our channel programs are designed to provide
the tools, training and leads to best equip their own
go-to-market strengths. Key to our channel development
is finding the right channel partner for the specific
regional or technical challenges we are addressing.
UNITED
WORLD
Could you please share with us, ECI Telecom's activities
and operations in the US, and how you position yourself
in the US market?
Mr.
Rafi Maor
The
US market is important to ECI even though today most
of our business is being conducted outside of the US.
ECI has had cyclical success in the NA market. Some
years ago, we were doing 3-4 times the revenue we are
today due to a stronger product fit and strength of
the sales force at that time; we actually acquired a
US company with a product well suited for a strong market
demand at the time. More recently, we focused on products
and the requirements of the rapidly growing emerging
markets and other technology segments and our presence
in NA dropped somewhat. In 2006 we set forth to address
this. In the past two years we have hired a new Head
of North America, reorganized and balanced skill sets,
updated our product portfolio to address the NA market
and have refined and strengthened our focus, specifically
on the IOC and the MSO markets and we are now seeing
the results. Our sales in the US have grown by over
40% year-over-year.
UNITED WORLD
As a successful and experienced leader, what is your
management style, and what do you see as the most important
criteria's to become a successful manager and lead a
company to growth and success?
Mr. Rafi Maor
First
of all, you will never find me in a complacent state
of mind. I am very hands-on in my business but I also
empower my people and let them do their job successfully
with my full support. We give our employees the tools
to run forward and we are successful in this respect.
I feel it is important to communicate regularly, provide
focus and feedback but ultimately enable an environment
of forward momentum. Speed, creativity, results. The
ECI culture is built in a way that embraces success
and learns from failure.
UNITED
WORLD
Our readers are very interested in learning about the
people who are responsible for the companies and institutions
that we highlight in our report. You have a long experience
in the management of global technology companies. Prior
to joining ECI, you spent nine years at Indigo, as President
and COO. Following the acquisition of Indigo by Hewlett
Packard in 2002, you were the General Manager of HP/Indigo
Division and Vice President at HP Corporate with worldwide
responsibility for the product line. And before Indigo
you spent 20 years at IAI. What are the accomplishments
that have given you the most personal satisfaction?
Mr. Rafi Maor
I
have done many things in my career, from flight testing
to large project management. I managed the military
aircraft and unmanned aircraft divisions at IAI. I moved
into digital imaging and printing and spent ten years
there until I moved into telecommunications. I think
that I have been "very curious" in my career,
I like to learn. My work and life balance may look insane
but I know how to run away. I spend quality time with
my family, I scuba dive and used to fly light aircrafts.
At the end of the day I have a wonderful family, I work
very hard but my family and especially my wife Dodie
understands and supports me in a way which certainly
enables me to do my job better. I come to work every
day and love it.
UNITED
WORLD
As you are well aware of, USA TODAY is the Number One
newspaper in the United States, 70% of the readers are
actually investors themselves. If you had the chance
to send out a direct message to the readers of USA TODAY,
what would you like to tell to them?
Mr.
Rafi Maor
This
may sound standard but I would say that the sky is the
limit. Look at Israel, we are a tiny young country that
started from nothing and today we are world leader in
many areas. That is a direct result of strong belief,
vision and execution - we believed that it is possible
even when things don't look quite that way. .When I
was young I heard of the American dream, the land of
unlimited opportunities and I think that that is what
Israel is today. My message is that everyone who believes
in what they are doing and has the right vision and
energy will get where they want to go and then
.
The sky is the limit.
United
World
Thank you for this interview.
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